Partner Panel update: Conversations

This April brought a significant update for our admin console Partner Panel. Multiuser functionality, an onboarding guide, 6 new languages added, etc.

We are constantly thinking about new features and functionality for the business of our valued service providers and dealers of GPS monitoring software.

One of the most exciting features of this release is the Conversations in the admin console. We want to hear every request and answer as soon as possible.

So, now you can write your question:

• Directly in Partner Panel via the Conversations and get the answer from our support team within working hours
• in the same tab Conversations, but receive the answer there from our AI-bot even in your own language

The highlight of this feature is our AI assistant, which can answer virtually any question you have in your own language.

All our Spanish and other non-English dealer communities have breathed a sigh of relief.

You can also access our support:

• Through all our emails like support@gps-trace.com or business@gps-trace.com
• On our updated website gps-trace.com via the chat window and receive answers from our AI-bot as well

Yes, we support the modern trend of using chatbots that can often solve routine problems that previously required waiting hours for answers.

Let's dive deeper into where to find our Conversations and what you can expect:

1. Go to your Partner Panel account and find "Conversations" in the menu:

2. You will see the page where you can create a new dialogue with us (including our AI-colleague)

3. Our platform will offer you the choice to get an answer from a human within working hours or receive help from the bot immediately.

4. If you select the AI-assistant, it will help you instantly in your preferred language.

Remember that now our AI-helper doesn't have access to your specific company data, user accounts, or units in the Partner Panel. It typically helps with configuration questions like how to create or set up a unit, manage user accounts, or what to do if you can't get the activation link.

In the near future we will implement a more advanced version directly in your personal account with access to detailed information. Our AI-answers will become more precise and tailored to your specific business needs.

Pro tip: For the best results, please provide detailed information about what exactly you want to achieve or get as a result.

Let's test it with a real-world scenario and imagine one of the common questions from our dealers: "I've provided all the information and signed the contract in Forguard after Trial, but can't create new accounts. Why?"

When we put this question to our AI, here's the answer we received:

As you can see, you get the correct answer immediately!

I must emphasize that all AI-bot answers are constantly reviewed by our support team, so you can be confident that you're receiving accurate information, even though AI assistants occasionally make logical mistakes when analyzing complex problems or drawing conclusions from limited information.

Try It Today!

Don't wait – start using the Conversations now! Log into your Partner Panel and experience the convenience of instant support in your own language. The Conversations tab is just a click away and ready to help you 24/7.

Our development team is already working on several core features that will make your GPS-Trace experience even better. Stay turned.